Frequently Asked Questions

Check to see if one of your questions about Franklin Fueling Systems products may be answered below. Always review product installation instructions for complete safety and installation details.

Piping & Containment:

Q: What is the difference between Flexible Bulkhead Boots and Flexible Entry Boots?
A: The Flexible Entry Boot (FEB) is a studded penetration seal that requires the drilling of multiple holes as well as a hole saw cut for the pipe entry. It is slightly lower in cost, and some feel that it provides a better seal since the numerous studs give more compression to the gasket. The Flexible Bulkhead Boot (FBB) only requires one hole saw cut for mounting. While slightly more expensive, we believe that the increased cost is quickly offset by the labor savings during installation. Some also feel that, since there are fewer holes, there is also less opportunity for leaks.

Q: When should MD series pipe be used?
A: Contrary to popular belief, MD does not stand for Marina Ducting. It actually means Metallic Ducted pipe. This pipe should be used in any aboveground application as it provides additional crush resistance due to the helical metal wrap as well as ultra-violet protection for the pipe.

Q: How tight is tight enough when assembling clamp halves onto a fitting?
A: The clamps should draw metal-to-metal in order to provide proper compression on the pipe.

Q: Where does concrete get poured on a Large Mouth dispenser sump?
A: Depending on the lid, there is a rain lip that is either ¾” or ½” tall at the very top of the lid. Immediately below this is a horizontal surface to which the dispenser should be mounted. This surface should be flush with the top of the poured concrete. For an illustration, see the installation instructions.

Submersible Pumping Systems

Q: As soon as the STP shuts off, the line pressure drops instantly to 0. What should I check first?
A: All FE Petro STPs are equipped with a manual pressure relief, which is a bypass of the check valve. In normal STP operation, the MPR should be in the down (fully clockwise position). To check if the MPR is in its bypass mode, remove the large brass cover screw in the center of the manifold to determine if the valve is in its bypass position (fully counter clockwise).

Q: I have 2 STPs in a manifolded line, how many STP Smart Controllers or MagVFC variable frequency controllers do I need?
A: All FE Petro STPs require 1 controller per STP.

Q: Which capacitor do I need for an FE Petro STP?
A: All single phase FE Petro STPs require a capacitor for proper operation. The STP33, STP75, and STP150 require a 15 micro Farad capacitor. The STP200 requires a 40 micro Farad capacitor. The variable speed 2 and 4 horsepower STPs do not require a capacitor.

Q: Which check valve do I require if I’m using Incon electronic line leak detection?
A: All versions of Incon line leak detection use the FE Petro STD model check valve. Refer to Technical Bulletin TB010 for further details.

Q: How many STP-DHI dispenser hook isolation boxes are required?
A: It will require 1 STP-DHI per product for up to 8 dispensers. If there are more than 8 but less than 16 dispensers, 2 STP-DHI are required per product.

Fuel Management Systems

Q: I am considering an upgrade of my system to a TS-550. Do I need to change the probes?
A: The TS-5 series of automatic tank gauges are compatible with the TSP-LL2 series of probes.

Q: SCALD reports are printing all of the time. How can I prevent this?
A: The report SCALD function is enabled. To disable the function, set report SCALD to disabled in the System menu.

Q: Which floats do I need for Incon probes?
A: The TSP-LL2 probes require the following float kits: TSP-IGF4 and TSP-IGF2, for gasoline products including blend concentrations of Ethanol/Methanol. TSSP-IDF4 and TSSP-IGF2 for diesel and oil products

Q: I am considering upgrading my EBW Auto/Stik to an Incon ATG. Will I have to change probes as well?
A: Yes. The EBW 960 and 970 tank gauges are not compatible with Incon probes.

Q: The date and time on my TS-1001 are not correct. How do I fix them?
A: Enter the Setup menu and open the CLK/CAL function to correct the date and time.

Dispensing Systems

Q: What equipment makes up a Healy EVR Phase II system?
A: The VP1000 vacuum source with MC100 Interface Module, Healy Hanging Hardware with Model 900 nozzle, Clean Air Separator, and other components per Exhibit 1 of the Executive Order.

Q: How can I become Healy certified to service EVR Phase II systems?
A: Contact Franklin Fueling Systems Technical Service to attend an upcoming training session Phone: 800-984-6266 www.franklinfueling.com

Q: When does a Healy certification expire?
A: Two years from the date of issue.

Q: What maintenance is required on the Healy EVR system?
A: Weekly, quarterly, and annual maintenance is required per scheduled maintenance section of IOM.

Q: How do I know when itís time to replace a hose, breakaway, or nozzle?
A: Follow and refer to all required scheduled maintenance/inspection in the Executive Order and Installation, Operation, and Maintenance (IOM) manual.

Q: What components of the Healy EVR system can be serviced by individuals who are not Healy certified?
A: Only the reconnection of breakaways could be serviced by non-Healy certified individuals after becoming separated per the procedure outlined in the scheduled maintenance IOM.

Q: Can I replace a damaged or worn Healy hose with a hose from another manufacturer?
A: No although this was allowed in previous Executive Orders it is not approved for the current Healy EVR Executive Orders (VR-201 and VR-202). Please refer to FFS Marketing Bulletin B0307-05.
All Healy EVR equipment must be purchased through an authorized Healy distributor. See Exhibit 1 of the Executive Order for the equipment list.

Q: How many feet of hose is allowed in a Healy EVR system?
A: 20 feet is the maximum assembly length with the proper hose retrieve in place. An assembly is made up of either a whiphose, in-line breakaway, optional flow limiter, and primary coaxial hose or the primary coaxial hose, optional flow limiter, and swivel breakaway.

Q: What is the acceptable range of flowrates with the FFS/Healy EVR Phase II system?
A: Per the Executive Order, flow rates must be maintained between 6-10 GPM. If flowrates exceed 10 GPM, one option is to install Healy flow limiters on the hanging hardware. If flowrates are less than 6 GPM, replace dispenser filters or upgrade submersible pump size.

Q: How does the Healy coaxial hose work?
A: With the Healy coaxial hose vapors are returned through the inner portion of the hose while product is delivered through the outer portion of the hose to the nozzle. This is inverted of how a balance system hose works.

Q: Why is the auto shutoff (full tank) for the nozzle not working properly?
A: Check that the flowrate is between 6-10 GPM as flowrates outside this can affect the shutoff function and V/L efficiencies.

Q: Why is my 900 series nozzle not dispensing fuel when the dispenser has been authorized?
A: The 900 nozzle has a boot interlock feature requiring the boot to be engaged fully to the vehicle fill pipe before dispensing product can begin.

Q: What does the V/L (vapor over liquid ratio) mean?
A: V/L is a vapor over liquid ratio used to measure the volume of vapor returned to a storage tank when a specific volume of gasoline is dispensed through a vapor recovery system.

Q: Where can the entire V/L ratio testing procedure be found?
A: In exhibit 5 of Executive Orders VR-201 and VR-202.

Q: Where are the V/L settings controlled in the system?
A: At each Healy nozzle. The V/L can be adjusted per instructions listed in the nozzle IOM.

Q: What is the acceptable V/L range of the Healy 900 nozzle?
A: The acceptable V/L range for the Healy 900 nozzle is 0.95-1.15 per Exhibit 2 of the Executive Order.

Q: What is the VP1000?
A: The VP1000 is the dispenser mounted vacuum source of the Phase II EVR system. Only one VP1000 is required per dispenser to handle both sides of blender and non-blender applications.

Q: Whatís the difference between VP1000ís painted blue versus VP1000ís painted green?
A: There are no design changes between the two paint colors. See Marketing Bulletin B0307-06 for further details.

Q: What types of dispensers can be retro-fitted to use the Healy EVR Phase II system?
A: With release of revision C of Executive Orders VR-201 and VR-202, all dispensers are approved to use the Healy EVR Phase II system in California. Dispenser specific kits (P/N VP1000 D-V) are available for specific dispensers. If a dispenser specific kit is not available, the Universal Kit (P/N VP1000A) can be used in any dispenser.

Q: Is there a specific location within a dispenser that the vacuum pump needs to be positioned?
A: The VP1000 needs to be mounted in a location capable of supporting the pumpís 32 pounds of weight. See specific dispenser IOMís for additional details. See Universal IOM for VP1000 outline.

Q: Are there any VP1000 piping requirements?
A: Installations of vapor piping into the inlet side of the vacuum pump should be sloped such that the natural flow direction is toward the vacuum pump. However, it is permissible to have a piping slope tilted away from the vacuum pump provided that all other applicable tests meet the specifications outlined in the EO and IOMs.
Additionally, the VP1000 must be orientated such that the dispenser vapor piping connects to the Inlet at the top of the pump cover and the discharge piping connects from the bottom to the Outlet of the pump cover.
Also, a tee and ball valve are required on the VP1000 inlet for testing purposes.
See EO and IOMís for complete details.

Q: What is the vacuum pressure while the vacuum pump is operating?
A: The vacuum pump must maintain a vacuum pressure between 60-90î WC (water column).

Q: If the vacuum pump fails to create the proper vacuum pressure are there field replaceable parts to improve performance?
A: Yes. A replacement VP1000VRC kit (vane, rotor, and o-ring) and 1444-1 (front cover assembly) are available. Refer to the Executive Order and IOM for more details.

Q: When is the VP1000 activated?
A: When the MC100 recognizes a voltage signal to open the solenoid valves in a dispenser it will then signal the VP1000 to turn on. If one side of the dispenser is authorized the pump will operate at low speed and if both sides are authorized the pump will operate at high speed.

Q: Is there a way the VP1000 can be activated without either side of the dispenser being authorized?
A: Yes, if the temperature is 40 degrees Fahrenheit or colder the VP1000 will automatically start at a low speed to keep parts from freezing or locking up for a short period of time.

Q: What is the MC100?
A: The MC100 module is the interface device that is wired to the VP1000 vacuum pump and dispenser solenoid valves. When a dispenser is authorized, it will recognize the AC or DC voltage that is applied to open the solenoid valves and in turn signal the VP1000 to operate.

Q: How many MC100ís are required be dispenser?
A: One MC100 is required per dispenser. One MC100 can monitor up to four solenoid valves from each dispenser side.

Q: How do I know if power is present on the MC100?
A: The MC100 yellow power light will be illuminated, indicating power to the MC100 and VP1000.

Q: How do I know when the VP1000 is activated?
A: The MC100 green light will be illuminated for each authorized dispenser side.

Q: How do I use the MC100 to troubleshoot the VP1000?
A: If the MC100 red light is flashing or solid, the VP1000 is in a fault condition. A flashing red light means the VP1000 has an overcurrent (stuck rotor) fault. A solid red light means the VP1000 has an undercurrent (stuck vanes) fault.

Q: What maintenance is required for the Clean Air Separator?
A: Only the scheduled maintenance listed in the IOM and exhibit 2 of the Executive Order.

Q: Where can the entire Clean Air Separator testing procedure be found?
A: In exhibit 4 of Executive Orders VR-201 and VR-202.

Q: How many Clean Air Separators are required per site?
A: Only one per site. All tank vent piping is manifolded, either aboveground or underground, to connect the UST ullage space to the Clean Air Separator. See the CAS IOM for complete installation instructions.

Q: How does the CAS get mounted?
A: Mounting pad information is available in the IOM. In conjunction with the IOM drawings, see the professional engineering calculations.

Q: Is it normal for the ullage space of the Underground Storage Tank system to be under a vacuum?
A: Yes, because in the Healy EVR system when ORVR vehicles refuel they help created the shortfall in our system which brings the system under negative pressure.

Q: Does the Clean Air Separator actually hold product?
A: No. The Clean Air Separator does not hold product. When a site is under normal operation the Clean Air Separator typically will be empty because the system will be under a vacuum pulling out any vapors/air present in the bladder.

Q: Can pipe dope be used to install the CAS?
A: Pipe dope is only allowed for the installation of the piping of the Clean Air Separator. Pipe Dope is NOT allowed for the installation of the VP1000 connections.

Q: Do all the ball valves need to be locked when in normal operation?
A: Yes all ball valves need to be locked in normal operating position per Exhibit 4 of the Executive Order.